POWER BLOG

Link: http://dandouglass.com

THINKING ABOUT BUYING A HYUNDAI?
Here is something you should know before you buy! Hyundai did "Not" Honor their 100,000 Mile Power train Warranty on my car! Let me be perfectly clear! I am not writing this to say anything bad about Hyundai, I'm just telling you of my "True" Hyundai experience. I am simply telling my story, and how I was treated.

Purchased at: Randy Wise Auto Mall
Flint, Mi. United States

I own a 2007 Hyundai (Pronounced "Hun-Day") Tuscon. Most of the reason I purchased the car was because of the warranty. The salesman said the car came with a 100,000 mile, bumper to bumper warranty. (Silly me, I believed him)

At 92,000 miles, I took the car to Randy Wise Auto Mall in Flint, MI, because it was making a strange noise. They said it was some part I'd never heard of, but having to do with where the drive shaft meets the transmission. To Randy Wise's credit, they assumed that it was covered under the 100,000 mile warranty, and was shocked to find out that Hyundai wouldn't cover it. They said the repair would cost me $1,400.00.

They gave me a number to call Hyundai directly. (800-633-5151) I called and was connected with a very "smug" sounding woman. She said they would "Not" pay to repair the car. I reminded her of the warranty, and pointed out that the part that needed replacing, was indeed a part of the power train. This woman rudely said that it was "not" covered, and if I will look in the manual that came with the car, it says that only certain parts of the power train are covered. (not quite the "Bumper to Bumper" warranty the salesman promised is it?)

I told her that I did not purchase the manual first and "then" buy the car, the manual came "with" the car and that the salesman specifically said: "100,000 mile - Bumper to Bumper warranty!

At that point I asked to speak to a supervisor! She said she could "not" transfer me to anyone. (Yea Right) To be fair, Randy Wise Auto Mall treated me fairly and were as shocked as I was that Hyundai would not cover the warranty. Randy Wise sells American made cars also.

However, If you buy a Hyundai, you may run the risk of being treated like I was. (Chances are good as I am no one special, just a fool who was silly enough to purchase one of their automobiles)

Maybe in Korea where these cars are made, they purchase the manual first before they buy the car, but here in America, we tend to take the salesman at their word when they say "100,000 mile - Bumper to Bumper Warranty". This car has required Too Many Repairs for it's age. Next time I will BUY AMERICAN!